Just when it seemed the pressure was coming off AT&T Wireless after announcing what was initially regarded as underwhelming results for sale of its iPhone (Apple announced iPhone sales about a week after AT&T results came out and its results, based on sales of the iPhone at its retail stores calmed analysts and the media down quite a bit), it seems another little quirk has come about and this not so little incident could result in widespread customer backlash. Newly minted iPhone customers started receiving their first bills from AT&T Wireless last week, no big surprise, right? (This next part is where I am having a hard time understanding how in the world they didn't see this coming). Well it turns out for those iPhone customers who actually use the features and functionality of the iPhone, like...uh, texting!?!? the bills they've have been receiving are bordering the point of obnoxious. Some customers reported receiving 300 page double-sided bills detailing every single 1K data transfer. Oops. I don't know where to start...Not exactly great timing given the emphasis Fortune 500 corporations are putting on environmental responsibility and sustainability--300 page bills certainly killed more trees than necessary. What's more, I can't believe that the back-office guys could not have envisioned this coming. I am a Verizon Wireless customer, so I can't confirm this, but if you are a AT&T Wireless customer and you have a BlackBerry, you don't receive 300 page bill every month...right? So, why would you receive one if you own an iPhone. Clearly, someone or some people missed this big time. If nothing else big pops up today or tomorrow, this story will definitely get a lot of play.
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